Shipping policy

 

1. Order Processing

  • All orders are processed within 3-4 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has been shipped.

If we are experiencing a high volume of orders or unforeseen delays (such as supply chain issues or peak seasons), shipments may be delayed by a few days. Please allow additional time in transit for delivery.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Domestic within 3-4 business days
  • International within 5-10 business days 

Delivery times are estimates and may vary depending on your location, courier availability, and customs processing.

We are not responsible for delays caused by the shipping carrier, customs, or adverse weather conditions.

3. Shipping Methods

We partner with trusted logistics providers to ensure reliable shipping:

  • Evri (Standard Shipping)
  • Royal Mail (Express Shipping)
  • FedEx (International Shipping)

You will be able to select your preferred shipping method during checkout.

4. Order Tracking

Once your order is shipped, you will receive an email with your tracking number and link.
Tracking information may take up to 24–48 hours to update after shipment.

If you have not received your tracking number within 2 days of placing your order, please contact us at rejayy15@gmail.com

5. Shipping Restrictions

We currently ship to [list of countries/regions you serve].
We do not ship to:

  • P.O. Boxes
  • Military addresses (APO/FPO/DPO)
  • Certain restricted countries due to local regulations

6. International Shipping and Customs Duties

We offer international shipping to many countries.

Important:

  • International orders may be subject to import duties, taxes, and customs fees imposed by your destination country.
  • These charges are the customer’s responsibility and are not included in the product price or shipping charges.
  • Customs policies vary widely; please check with your local customs office for details before placing an order.

If you refuse a package due to customs fees, the package may be returned to us at your expense.

7. Lost, Stolen, or Damaged Packages

We are not liable for lost or stolen packages once tracking information indicates delivery to the address provided.

If your order arrives damaged, please contact us immediately at [your support email] with your order number and photos of the item and packaging.

We will contact the shipping carrier to resolve the issue as quickly as possible.

8. Incorrect Shipping Information

Please ensure your shipping details are correct when placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you realize you’ve entered an incorrect address, please contact us within 24 hours of placing your order at rejayy15@gmail.com.

9. Returns and Exchanges

For details about returns, please refer to our [Return Policy].

10. Contact Us

If you have any shipping-related questions or concerns, please contact our support team at:
Email: rejayy15@gmail.com
Phone: 05604118407